My first exposure to a NY Times video op-ed came today with one entitled, “Physician, Say You’re Sorry.” It is a well-produced piece consisting of interviews of doctors and patients about how physicians need to learn how to acknowledge error with patients and try to understand the impact it has on them.
Indeed, most of the medical malpractice clients that I have report minimal interaction at best between them and the doctor after the alleged malpractice occurred. Rather, the doctor either dismissed their complaints or was not present to monitor the ongoing problems they experienced, as if they were yesterday’s news and he was moving on to other patients.
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